Refund policy

At Gary's Auto Recycling, we are committed to providing quality recycled automotive parts at competitive prices. Because we sell recycled and used automotive parts, inventory is unique and availability is subject to prior sale.

Please review the following policy carefully before purchasing.

Warranty Coverage

Most used parts sold by Gary's Auto Recycling include a 90-Day Standard Warranty from the date of purchase unless otherwise stated on the invoice, product listing, or sales documentation.

This warranty covers defects that prevent the part from performing its intended function under normal use and proper installation.

Due to the nature of recycled automotive parts, normal wear and cosmetic imperfections are not considered defects and are not covered under warranty.

Examples include but are not limited to:

• Scratches
• Dents
• Surface rust
• Paint imperfections
• Fading or discoloration
• Dirt or staining
• General wear consistent with age and previous use

These conditions are common for recycled automotive parts and do not affect the functionality of the component.

Covered Product Categories

The 90-Day Standard Warranty may apply to:

• Engines
• Transmissions
• Transfer Cases
• Differentials
• Suspension Components
• Steering Components
• Wheels
• Body Parts
• Interior Components
• Most Mechanical Components

Warranty coverage may vary depending on the specific part and its condition.

Extended Warranty Coverage

Gary's Auto Recycling does not currently offer extended warranty programs.

Returns

Returns may be accepted within 30 days of delivery or pickup, subject to inspection and approval.

To qualify for a return, the item must:

• Be in the same condition as sold
• Not be altered, modified, painted, repaired, or disassembled
• Include all original identification markings, labels, tags, and security seals
• Not show signs of misuse, abuse, overheating, contamination, or improper installation

All returns must be approved by Gary's Auto Recycling prior to being shipped back.

Unauthorized returns may be refused.

A restocking fee may apply to approved returns.

Original shipping charges are non-refundable.

Customers are responsible for return shipping costs unless the return is the result of an error made by Gary's Auto Recycling.

Non-Returnable Items

The following items are generally non-returnable:

• Special order items
• Parts sold as "As-Is"
• Parts sold as "For Parts Only"
• Custom-cut components
• Modified electrical components
• Parts damaged during installation
• Parts damaged after delivery
• Parts that have been disassembled after purchase
• Items missing original identification markings or security seals

Incorrect Parts

If Gary's Auto Recycling supplies an incorrect part due to our error, we will work with the customer to provide:

• A replacement part
• An exchange
• A refund

Customers should notify us immediately upon receiving the item.

Compatibility Responsibility

Customers are responsible for verifying compatibility before purchasing and installing any part.

Whenever possible, customers should provide:

• VIN Number
• Year
• Make
• Model
• Engine Size

Vehicle production changes can occur within the same model year. Matching part numbers and vehicle information is the customer's responsibility unless compatibility has been specifically confirmed by our staff.

Gary's Auto Recycling is not responsible for labor costs or related expenses resulting from the purchase of an incompatible part.

Electrical & Electronic Components

Electrical and electronic components are tested whenever possible prior to sale.

Because modern vehicles contain complex electronic systems, customers are responsible for ensuring compatibility before installation.

Some electronic components may require:

• Programming
• Calibration
• Coding
• Relearning procedures

These services are not included with the purchase of the part.

Warranty coverage does not extend to failures caused by:

• Improper installation
• Programming errors
• Voltage issues
• Water intrusion
• Vehicle wiring problems
• Module coding issues

Examples include:

• ECU / ECM modules
• BCM modules
• Control modules
• Sensors
• Displays
• Audio systems
• Navigation systems

Used Parts Condition

All parts sold by Gary's Auto Recycling are recycled automotive components unless otherwise stated.

Customers acknowledge that used parts may show signs of previous use including:

• Minor scratches
• Cosmetic wear
• Surface rust
• Paint chips
• Small dents
• Fading
• Staining
• General aging

Such conditions are considered normal for used automotive parts and are not grounds for returns, refunds, or warranty claims.

Product photographs are provided for identification purposes and may not always represent the exact cosmetic condition of every part.

Engine & Transmission Warranty Requirements

To maintain warranty coverage on engines, transmissions, transfer cases, and other major drivetrain components, proper installation procedures must be followed.

Before installation, customers should:

• Replace all fluids
• Replace filters
• Inspect and replace worn seals and gaskets as necessary
• Verify proper cooling system operation
• Inspect hoses, belts, sensors, and related components
• Follow manufacturer installation procedures

Installation by a qualified technician is strongly recommended.

Failure to follow proper installation procedures may void warranty coverage.

Engine Warranty Limitations

Engine warranty does not cover failures resulting from:

• Overheating
• Lack of lubrication
• Oil contamination
• Improper installation
• Failure to replace recommended maintenance items
• Defective cooling system components
• Broken belts or hoses
• Fuel system failures
• Modifications
• Racing use
• Off-road competition
• Neglect or abuse

The following items are considered maintenance or wear items and are not covered:

• Gaskets
• Seals
• Spark plugs
• Sensors
• Belts
• Hoses
• Injectors
• Thermostats
• Water pumps

Transmission Warranty Limitations

Transmission warranty does not cover failures resulting from:

• Improper installation
• Failure to replace transmission fluid and filter
• Defective torque converters
• Defective transmission coolers
• Restricted cooler lines
• Contaminated fluid
• Overheating
• Electronic calibration or programming issues

Customers are responsible for ensuring proper installation and calibration procedures are followed.

Freight Shipments & Large Components

Engines, transmissions, differentials, and other large components are typically shipped via freight carrier on secured pallets.

Customers must inspect freight shipments upon delivery.

Any visible damage must be noted on the carrier's delivery receipt before signing.

Failure to report freight damage at the time of delivery may affect the ability to process a claim.

Shipping

Gary's Auto Recycling ships throughout Canada and the United States.

Shipping rates and delivery times vary based on destination, size, weight, and carrier availability.

We do not ship to P.O. Boxes.

Certain oversized or heavy items may require freight shipping and additional handling time.

Processing Times

Processing times vary depending on the item purchased.

Smaller items may be prepared and shipped within a few business days.

Larger components and freight shipments may require additional time to:

• Verify inventory
• Confirm shipping arrangements
• Prepare freight documentation
• Secure the item for transport

Estimated delivery dates are not guaranteed.

Local Pickup

Local pickup is available by appointment.

Customers should contact us in advance to arrange pickup and allow sufficient time for order preparation.

Proof of purchase and valid identification may be required at pickup.

Shipping Damage Claims

Customers should inspect all shipments immediately upon receipt.

Any shipping damage must be reported within 48 hours of delivery.

Photos of the packaging and damaged item may be required to process a claim.

Failure to report shipping damage within this period may limit our ability to assist with carrier claims.

Warranty Claims

To initiate a warranty claim, customers must provide:

• Original invoice or proof of purchase
• Description of the issue
• Photos when applicable
• Vehicle information
• Any additional information reasonably requested by our team

All warranty claims are subject to inspection and approval.

Gary's Auto Recycling reserves the right to inspect, test, repair, replace, or refund the part at its sole discretion.

Labor & Related Costs

Warranty coverage applies only to the purchased component.

Gary's Auto Recycling is not responsible for:

• Labor costs
• Installation charges
• Diagnostic fees
• Programming fees
• Towing expenses
• Rental vehicles
• Loss of vehicle use
• Lost income
• Consequential damages
• Incidental damages

The maximum liability of Gary's Auto Recycling shall not exceed the original purchase price of the part.

Refund Processing

Approved refunds will be issued to the original payment method whenever possible.

Original shipping charges are non-refundable unless the return results from an error made by Gary's Auto Recycling.

Refund processing times may vary depending on the payment provider and financial institution.

Contact Us

If you have questions regarding returns, warranties, shipping, or refunds, please contact us before making a purchase.

Gary's Auto Recycling
23478 River Road
Maple Ridge, BC V2W 1B7
Canada

Business Hours

Monday - Friday: 8:30 AM - 5:00 PM
Saturday: 9:00 AM - 3:00 PM
Sunday: Closed

Phone: (604) 467-4518

Email: info@garysautorecycling.com